Equipment Installation
• We will assistant the customer deal with freight process. The customer need to inform us to install the equipment 2-3 days before they want begin; Then our company's service engineers will fax or e-mail the surrounding condition need to be prepared to the customer. The service engineers will install the equipment and give the training on the customer's site by free of according customer's notice.
• After the installation, if the equipments are ok, the customer and we will sign two“ Buy-off Report” sheets. Each site will keep one of them. The buyer should pay all the payment left ASA the “Buy-off Report” signed.
Service during the warranty period
• We will supply the customer one year free charge of service from the date of “Buy-off Report” sighed.
• During the free charge service year, when the equipment's problem happened, our company's service engineers will support “free instruction” to the customer on line first. If the problem can't be solved by the instruction on the line, the service engineers will arrive the customer'site within one or two days to do the free service work.
• During the free charge of service, if the equipment's problem happened because of the customer's wrong operation, We will collect payment to the customer depends on the situation.
• During the free charge of service, our company's engineer have the responsibility to check the equipments on the customer's site if need.
Out of warranty services
• Our company is responsible for lifelong maintenance of instruments.
• Outside the warranty period, if the equipment malfunctions, except in special circumstances, our company's maintenance engineers should arrive at the user's location within one or two working days.
• Our company will charge the necessary maintenance fees to the user at our discretion and provide a fee list for inquiry.
• After the maintenance is completed, the maintenance engineer should promptly fill out the maintenance report, which should include the cause of the fault, the handling situation, and user opinions. Both parties should hold one copy of the maintenance report for filing.
Standardized service process
We follow a rigorous and efficient service process from service request to problem resolution
Service Request
Customers submit service requests through phone, email, or online systems, describing equipment issues or service needs.
Requirements Analysis
Technical engineers conduct preliminary analysis of the problem, determine solutions, and confirm service details with customers.
Quick Response
Engineers will arrive on site within 1-2 working days to provide professional technical support and services.
problem solving
On site diagnosis, maintenance, or installation debugging to ensure that the equipment is restored to normal operation.
service report
After completing the service, provide a detailed service report, including the cause of the problem, the handling process, and user feedback.